A Win-Win

I’m sure most of you have heard of Fortune magazine’s annual list of “100 Best Companies to Work For”.  But did you know that many of the top companies included in this list share one common thread? Servant Leadership!

For those of who you don’t know, Prophit Marketing is also a Servant Leadership company, as influenced by grocery client Festival Foods which has been successfully practicing it for years.

As rated by employees, the top companies in Fortune magazine’s list are shown to simultaneously deliver outstanding service and financial returns while being a great place to work. These companies also have the following in common:
1) 50% lower turnover than industry standards
2) Make an effort to create a supportive and inclusive company culture
3) Take more steps to engage employees
4) Greater concern for employees’ quality of life
5) Contribute to the community by participating in charitable programs
6) High employee satisfaction as a result of staff support services and policies
7) High customer satisfaction as a result of satisfied employees
Great profit and growth as a result of customer satisfaction

The bottom line: satisfied, loyal, and productive employees create value for the customer and, in turn, higher profits. Sounds like a win-win to me!

Joe Kiedinger

ACTION PLAN: Read more on the subject in Focus on Leadership: Servant Leadership for the 21st Century with essays by Warren Bennis, Stephen Covey, Margaret Wheatley, and John Bogle.