Decision Making

Wear your sandals!

Foreword:
Two weeks ago we asked you to participate in a survey on employee satisfaction with regards to feeling appreciated at work. You can click on the link below to see the results. The password is: prophit.

http://www.surveymonkey.com/sr.aspx?sm=W_2bJmBkaYxU_2bhEmodQ4pntPnLnPsD_2fdizDPl0wo2_2biAU_3d

 This past weekend I participated in an activity that I love. A close group of my friends floated down the Peshtigo River on inner tubes. The ritual is simple. The three couples tie their tubes together and place a cooler, also in a tube, in the middle. It’s a lazy river ride for three hours. I love it because the only thing you can do is talk about things. Some people feel uncomfortable with this kind of entertainment but I love it.

I have taken trips like this almost every year for the past 10 years. This trip I decided not to wear my Keen sandals … bad idea! As the day began to get warmer, I decided to jump off my tube to cool down. The water appeared deep. I couldn’t see the bottom so I jumped out. I found out quick that the riverbed was five feet below and something very sharp was on the bottom that shot up into my foot. I am now working at home this week. I can’t walk on it for at least a week. I usually wear my Keens when tubing so why not this trip?

I think I became too comfortable with the routine. I wanted to feel the water between my toes unencumbered by sandals. This reminds me of life in business as well. We assume our relationships with clients and vendors are “all good.” We get lazy which leads to complacency. You need to be on your game every day. Decisions need to be made that are smart. Services need to get better not decline. Bottom line: When working with your clients, don’t forget to wear your sandals!

Joe Kiedinger

ACTION PLAN: Challenge your team. What else can be done to enhance your customer experience factor? This exercise will empower your team and wow your customers.

They’re 45 years old and retired!

Danica and I had a real treat of a weekend. Our babysitter watched our kids. We left Friday morning for St. Paul to visit my sister and brother-in-law. Those of you with kids I know you love’em but getting away alone is definitely welcomed every now and again. When I got home my seven-year-old said, “So Daddy, are your batteries charged up?” Aside from each of us suffering from a severe cold, we had a wonderful time. Saturday was picture perfect and the temperature was perfect at White Bear Lake, 20 minutes from St. Paul. My sister Kathy has a boat that she and her husband harbor there.

We spent the afternoon cruising around this clean, clear lake. Kathy pointed out a few mansion-like homes around the lake. She told us some of the stories that went with a few of them. Many of the stories went like this: “… that guy invented ‘X,’ sold the company and retired at 45.” Every story had a relatively young person inventing something and landing into a pile of money. I love hearing these stories. I love stories of an idea going big. It fires me up because I love entrepreneurship and everything that goes with it. However, I especially love the buildup to the sale. These stories when told by others typically leave out the part about entrepreneurs mortgaging everything they owned because of the dream. They don’t tell you about the years of sweat and tears … the immense amount of time talking to thousands of people until the idea gained momentum.

I love these “crawling stories.” You know, the stories of the early years. Where are you in your story? Are you patient in your pursuits? A person is like a fine wine. You can produce cheap wine pretty quick, or you can allow it to ferment and build your own flavor. Make sure you keep your eyes on the big picture. Have patience, be diligent and make a difference in whatever you do.

Joe Kiedinger

ACTION PLAN: Practice patience. Write down three initiatives or relationships where you are going to practice patience.

My Growing Search for Happiness!

What is it that brings a person happiness? It’s always been said that fame and fortune do not create happiness. Any issue of People magazine will tell you that. The media, of course, likes to focus on the pain in people’s lives. Do we consumers really get a kick out of learning about another’s misery? Unfortunately the answer is yes.

I say let’s stop being miserable and start appreciating other people’s successes in life. I know it’s a pipe dream. I’m sure many of you who are working wish more people would acknowledge and appreciate the things you contribute. My search for happiness has led me to one solution. I don’t know if it’s this simple yet, but it’s what I’ve uncovered so far on my journey. If you have any thoughts on this topic, I would love to hear them.

Happy people feel appreciated and respected. They feel it at home, they feel it at work and they feel it in the community where they live. Mother Theresa was quoted as saying, “People crave appreciation more than food.” She would have known! So I want to know from you: Do you feel appreciated at work? I’ve put together a short survey and will report the results to you in a future publication.

In this survey, I’m not only looking at trying to better understand appreciation at work but I’m also wondering what interests you have so I can serve you better.

The winning formula, for now, is: Appreciation + Respect = Happiness

Joe Kiedinger

ACTION PLAN: Please participate in our survey! We want to hear from you.

Family Is Gold!

I’ve been on a quest for discovering the root of happiness over this past year. Don’t get me wrong, I see myself as a very happy person. My journey began by focusing on respect. It’s true that when a person feels respect and appreciation they feel a strong sense of happiness. I always knew that people who have been raised in loving families truly understand what happiness feels like. There is nothing stronger than a family’s bond to make a person feel great. This week I’m off to spend an entire week with my family, including all my brothers and sisters and their kids. What a blast! Many people I talk to, when they discover this annual huddle-up, respond with something like, “Really? A whole week with your family? Isn’t that stressful?” Not for our family.

Happiness can be discovered in other ways. There are many people who didn’t grow up in a supportive household who are now extremely happy. The reason for this is they found their purpose in life—something so many people are searching for well into their forties and some beyond that. When I hear a story of happiness it always revolves around serving others. People who are truly happy feel that what they are doing in life is a direct connection with making other people’s lives better. When we serve others in this way, we can’t help but feel good. Try it yourself sometime. The next time you’re feeling sorry for yourself, go volunteer somewhere or go next door and assist a neighbor with something. You will feel the dark cloud lift and “happy” will be the next emotion you feel.

It’s not rocket science. It’s common sense that we forget about this when we’re not serving others.

Joe Kiedinger

ACTION PLAN: What can you do right now to make a difference in another person’s life? Spend a little one-on-one time with a child? Take your spouse on a mystery date? Look to become a Big Brother or Sister?

Breaking the mold!

Being an innovator and inventor, I find it exhilarating to go from the extreme of a person not understanding your new idea to the opposite which is completely embracing and even endorsing it. This has become my journey with The About Me Card program. This process for me has taken more than three years. Most people get frustrated and give up. They have a product or process that they know will be successful but when they are met with resistance they say, “Forget it!” I am not a patient person by nature. I am often antsy and uncomfortable when things are not moving fast enough. Then I realized, “Hey, I’m a human being! I can choose to be patient if I want to be.”

I know it seems impossible for some to be patient. I had to learn to be when it comes to others embracing a new concept or change. I’ve learned that the first meeting when presenting a new idea has the same weight as the last meeting, as this is when people decide to accept your idea because they fully understand it. If there were 100 meetings between them, they would all carry equal weight. People need to be reminded. You must not steal that process from them. Or more accurately, you can’t take it from them. It is what it is.

We all must learn on our own terms and for the “new idea person” that means patience and perseverance … That’s all! Hang in there long enough and you’ll be a star!

Joe Kiedinger

Action Plan:  Practice patience this week. Perhaps with just one person or one project. It’s necessary for success!

Let the Water Fall

I hope you had a wonderful Independence Day. Certainly with that opening sentence I could go into any and all things patriotic. And although I love this country and wouldn’t want to live anywhere else, I’m going to forgo the obvious subject and talk about my holiday weekend. If you live in Wisconsin (or perhaps most of the Midwest), you experienced a soggy 4th of July.
Our July 4th tradition involves my family, my mom and dad, and my brother and his family heading to my land in northern Wisconsin where we fix a few things, enjoy great conversation, and just hang out and catch up. The kids enjoy boating, jumping on the trampoline, playing Bocce ball, and jumping in and out of the inflatable baby pool.

Saturday was gorgeous but Sunday it rained. We began a new tradition this year. A few years back when I was camping in Michigan, I met an Eagle Scout who taught me how to cook a full turkey outside using charcoal. He made a Dutch oven out of rebar, chicken wire and aluminum foil. He was a regular MacGyver! Cooking a turkey this way creates the juiciest bird you ever tasted and a full 22 lb bird takes only about three hours to cook. The grand cookout was scheduled for rainy day Sunday. My first reaction was to skip it and take everyone to the bowling alley. My wife, Danica, however, stopped me and said, “So what if it rains? Cook the bird. A little rain is not going to alter our plans.”

As it turned out, we had a fantastic experience. The rain ended up being only a drizzle on and off for most of the day. My dad put together a makeshift roof over the Dutch oven using a tarp. We sat for three hours taking turns adding charcoal and watching the kids have a great time. The rain really began coming down at around three o’clock when the bird was done. We moved the picnic table into the garage and enjoyed our feast while watching the rain fall on our fields. It was amazing.

We too often allow the chance of rain to spoil our plans. The truth is if you let the rain fall you really only need to make slight revisions to your plans. The event often becomes more memorable and enjoyable. Life is full of rainy days. The rain represents challenges that are often not. Don’t be afraid of these challenges. Welcome them and you may discover a more memorable and exciting life.

Joe Kiedinger

ACTION PLAN: What was the last obstacle you overcame? Overcome one today!

Initiative equals success!

Today’s wisdom comes from Dr. Zimmerman. You can find out more about this at www.DrZimmerman.com   He says that to reach big-time success a person needs to read a lot of books and work very hard. But if he had to summarize the root of success it would be those who initiate succeed. To initiate anything, you need two ingredients: Drive and Commitment!

He also shares two rules:

1. Do more than you are told, do more than is expected.
2. Discipline yourself to keep keeping on.

It’s important, he states, to discipline yourself to excellence so others don’t need to. Think about it for a moment. Look at the people you’ve promoted—haven’t they delivered to you more than you expected? They are self-driven and confident in finding their own solutions to challenges. This week begin your journey of being excellent.

REMINDER: For our La Crosse area fans, you’re invited to attend the About Me Card World Premiere in La Crosse tomorrow! It’s free! Come and see the debut of this new Servant Leadership software that creates understanding between people in minutes! Click on aboutmecard.com to find out more.

Joe Kiedinger

ACTION PLAN: Find two things you are working on this week that you can do more with than what’s expected.

Thinking from the Inside Out!

Wow, it is very difficult to market from the inside out. Being a marketing firm, our job is to look at a client from a customer’s point of view and present the uniqueness and magic of that business so the prospect understands it and engages. This is so much easier than creating marketing materials and messages for our own company. A quote from early in my career sums it up well, “It’s hard to read your label from inside the bottle.” This is why it’s hard for businesses to create their own marketing materials.

However, our most recently invented and founded enterprise, the About Me Card program, is quite a different matter. Even though this is an internal brand, because it is a physical product with attributes it is much easier for us to market than our own marketing company, Prophit Marketing.

We recently moved into our fourth location: A beautiful building on North Broadway in downtown Green Bay located in a vibrant business area that is rich in history with many renovated structures. With this opportunity, we have a chance to make tweaks to our image and how we present ourselves. It is very difficult. We are figuring it out, but marketing yourself is a very challenging undertaking. The main reason is you tend to take for granted what you’re good at because you live it every day. What is mundane and normal for you could be the difference maker to an outside prospect. This is why marketing is such a struggle for most businesses with internal marketing departments. Bring people in to evaluate your brand and message. It will really shed light on how to communicate your brand.

When you work with internal marketers, you really need to learn how to look from the inside out. Out to what your customer sees. The only way to do that is to seek outside short-term counseling. I’m not talking about so-called “experts.” I’m talking about a group of people who you feel will give you honest feedback.

Before I leave, for my friends on the west side of the state please mark down June 24th. Viterbo University along with Festival Foods is bringing The About Me Card roadshow to your area. Learn about the most powerful Servant Leadership tool ever created! Click here for details!

JOE

ACTION PLAN: Reach higher by reaching out to others for perspectives on your business!

Good-to-Great leaders understand three simple truths!

Today’s wisdom comes from Jim Collins and his book, Good to Great. You’ve heard me talk about Servant Leaders. The fact is Jim Collins was close to using that term and instead went with Level 5 Leaders. I agree that for the masses that was the right decision. Collins felt people would misinterpret the term as fluffy or weak. Servant leadership is anything but that. It’s tough but fair to say the least.

The three simple truths of Good to Great leaders as pointed out on page seven in his book:

First, if you begin with who rather than what, you can more easily adapt to a changing world. If people join the bus primarily because of where it is going, what happens if you get 10 miles down the road and you need to change direction? You have a problem.

Second, if you have the right people on the bus, the problem of how to motivate and manage people largely goes away. The right people don’t need to be tightly managed or fired up.

Third, if you have the wrong people, it doesn’t matter whether you discover the right direction. You still won’t have a great company. Great vision without great people is irrelevant.

Making bad hiring decisions can cost a company a lot of stress and money. I know, I’ve picked people who were talented but not the right fit. A fit in culture is more important than a fit in knowledge. People can learn the information that they need. Take your time and hire wisely.

Joe Kiedinger

ACTION PLAN: If you would like help in hiring, e-mail me. I’ve learned much that will help you make better decisions.

The 4 E’s

Attending the bi-weekly Festival Foods sale and informational meeting, I was reminded by my good friend, Marlin Greenfield, VP of Operations, of the 4 E’s presented by Jack Welch in his book WINNING! Jack writes about the qualities he looked for when hiring leaders while at his time at GE.

1. Energy: Look for energetic and enthusiastic people. Enthusiasm is contagious and is an important ingredient in influencing others.

2. Energize Others: This goes with number one. When you have energy you have the ability to energize others. He looks for people who have displayed an excitement that affects others in a positive way.

3. Edge: Courage to make tough yes and no decisions. Do you’re people have that ability?

4. Execute: The ability to get the job done.

He then closes with the big “P” which stands for passion. He points out that these are people who care about winning. Not just at their job but in their life. These people are very involved outside of work. They have hobbies and adventures that they challenge themselves with outside of work and can juggle many things at one time. Don’t be intimidated by their schedule, embrace it.

A great tool when looking to hire or promote individuals within your organization. Live with passion and WIN!

Joe Kiedinger

ACTION PLAN: Make a form with these attributes and test it against all of your team members. You may be surprised at what you find.